Last updated: 6 November 2026
Request help
Contact info@sk-laws.com or +855 23 900 477 with your order number and the reason for your request. Our contact person is Samantha Yem at SK Law Office. We aim to acknowledge requests within two business days.
Contact us before returning an item so we can confirm the instructions. The return address is SK Law Books, attention Samantha Yem / SK Law Office, 203, Kim Hap Building (Kimhab Building), 2nd Floor, Mao Tse Toung Blvd (245), Sangkat Tuol Svay Prey 2, Khan Boeung Kengkang, Phnom Penh, Cambodia. Include your order number and package the item securely.
Cancellations
A physical-book order may be cancelled without a cancellation fee before dispatch. Contact us immediately; once dispatched, the returns process applies. An eligible digital order may be cancelled before its file or access has been supplied. After supply, the digital-product terms below apply.
When an eligible order is cancelled before fulfilment, we refund the amount paid for the cancelled items and any delivery charge that will no longer be incurred. If we cannot supply an order or cancel it ourselves, we refund the unfulfilled portion and its attributable delivery charge.
Seven-day change-of-mind returns
For a physical book, tell us within seven calendar days after delivery that you wish to return it. Send it back within seven calendar days after we confirm the return instructions. A qualifying book must be unused, unmarked and in resaleable condition, with included materials and any protective seals intact.
For a change-of-mind return, you pay the return postage. The original delivery charge is not refunded unless required by law. We do not charge a restocking fee. Once the qualifying return is received and checked, the item price paid will be refunded.
Personalised items and products expressly identified as made to order before purchase are excluded from voluntary change-of-mind returns. These exclusions and condition requirements do not apply to claims that a product is defective, incorrect or not as described.
Damaged, incorrect, defective or missing orders
Contact us as soon as you notice the issue, preferably within seven days of delivery for visible damage or an incorrect item. Photographs can help us investigate. This reporting request does not limit rights that cannot lawfully be excluded.
We will investigate and arrange an appropriate replacement or refund. Necessary return costs for an item that is faulty, incorrect or not as described are our responsibility. For a refund caused by our error, we also refund delivery charges attributable to the affected item, as appropriate.
For a parcel that has not arrived by the expected delivery period, contact us so we can check with the delivery provider. We aim to give an initial update within five business days. If delivery cannot be completed, we will arrange a replacement with your agreement or refund the unfulfilled purchase and applicable delivery cost.
Digital publications, where offered
A change-of-mind refund is not normally available once a digital file or access has been supplied, except where applicable law requires otherwise. Before supply, the cancellation terms above apply.
Contact us if a file is inaccessible, corrupted, incorrect or substantially different from the description. We will offer reasonable assistance or a corrected file; if the issue cannot be resolved, we will provide an appropriate refund. Confirmed duplicate charges are refunded. These remedies are not excluded merely because a download has been accessed.
How refunds are paid
We aim to submit an approved refund within five business days after approval and, where a return is reasonably required, receipt and inspection of the item. Any earlier deadline required by law or the applicable payment arrangement takes priority. We will confirm when a refund is submitted.
Refunds are returned through the original payment method to the original paying card or account. For ABA PayWay payments, we use the applicable provider refund process; we do not offer a cash substitute except where required by law.
The time until funds appear depends on the payment method and receiving bank. We cannot promise one bank-crediting period for every method. Contact us if a confirmed refund has not appeared so we can help trace it.
Payment providers impose processing limits. If a valid claim falls outside an automated refund window, contact us so we can arrange the appropriate handling with the provider. A provider’s processing limit does not by itself remove your legal rights.